JanWillem van 't Riet

Review of Porsche Centrum Gelderland

In the years that I have bought cars I have never ...

In the years that I have bought cars I have never been treated as badly as at Porsche Gelderland. In April of this year I bought a Porsche 911 4S with less than 40,000 KM on the clock. Everything was right about the car. At the delivery I saw a number of spots on the car that were covered with a paint marker on the spot (not ideal). When I had a paint seal applied to the car, the cleaner brought the considerable amount of stone chips to the attention. When I contacted Porsche Gelderland about this I was immediately told "it is a used one after all". This comment did not go well after I paid a fair amount for the car. A day later I was called to indicate that Porsche is committed to 100% customer satisfaction and that the car would be picked up for repair. Great Service! When the car came back he went to my cleaner again to apply the paint seal. Then I got another phone call with the comment, there is spray haze on the hood! Again called Porsche and got the comment "a little cleaner will get that spray down" I think I never asked for this situation! Porsche came to collect the car to repair this. Then Porsche called to tell me that there was a flaw in the paint and that it had to be reported to Porsche Headquarters to see if it would be repaired under warranty. (Car is from the end of 2016). I then called the seller and indicated that I am quite full of the 911 and would prefer to deliver it back. At that time there was not even a conversation about it, it was immediately indicated that cars would suffice at that time and nothing would be purchased. Then I was approached by another seller who indicated that I had bought a fantastic 911 in the same color as I have, few km walked the Porsche that every Porsche driver would want etc. Then the photos were sent to me with the price tag because of course this Porsche is more expensive ... Unbelievable that at Porsche Gelderland you as a customer are not central. The moment the car is taken, you become a number in a customer database!