Andrea Brower

Review of The Mountain Road Resort

HORRIBLE EXPERIENCE!

HORRIBLE EXPERIENCE!

Upon arrival at 2:45PM no one was to be found! We checked out the grounds and to our disappointment the hot tub was stained yellow and looked very unclean. The sauna was out of order and the pool was dated. We finally got checked in after 3PM when staff decided to show up.

Booking this hotel we were counting on having breakfast that they advertised. Breakfast wasn t open at 6:30AM 7, or even 7:30 and we ended up going to McCarthys down the road for breakfast (highly recommend, it was much better than the loaf of bread on the table and bowl of granola at the resort ) before our day of hiking and sight seeing.

Staff was not helpful like advertised. They came in at 8AM and lobby (which is advertised as family friendly and welcoming ) was closed promptly at 8PM, everything dark and locked up. God forbid we lose a room key or lock ourselves out we didn t even have a number to call or anyone to reach, should we need assistance! Horrible hospitality. We were so fed up we finally talked to a young man at the front desk and he gave us the owners number, we called right then and there and the phone rang in the lobby! He was trying to pull one over on us. Still trying to connect with the owner, whos number we did end up getting, unfortunately it goes straight to voicemail.

Do not book this hotel. It is not worth the $150 we paid. We will be asking for a refund or some kind of compensation. The man at the front desk even said people book online for $80 a night . Very unprofessional and it seems as though the owner is just pocketing money and not living up to what he advertises. BOOK SOMEWHERE ELSE. I will be back to Stowe, but definitely will not be returning to this resort.