Beautiful place. Amenities are great, even with co...

Beautiful place. Amenities are great, even with covid restrictions BUT, the issue is with the lobby staff. Daughter reserved two nights ($236 per night) Thursday and Friday. Asked to extend her stay for another night so as she loved the villa. Initially was told to book the next night online and Nicole would enter it so that she could keep the same room. Which happened smoothly and only required $50 incidentals deposit. Saturday night after returning late from bowling, my daughter contacted Nicole again and requested another night which she again booked online again. She was told to go to the lobby Sunday morning and pay another $50 incidental deposit and get the new keys. After arriving in the morning, Michael indicated there was no reservation and that Nicole was mistaken. She showed him the reservation confirmation and was told that instead of $236 which had already been paid, the amount of $319 was required, with another $50 deposit. She was told that because a debit card was used (there was no problem the previous 3 nights) that the room was a different rate and a different deposit amount was required. But the room had already been paid for. Michael pretended to contact a supervisor but eventually indicated that unless the $319 plus $50 was paid also, that she had to check out. Meaning one night would be $655!! If that isn't a scam! So after checking out this morning, she went back at 630pm and told that she did have an active reservation but she needed to pay $50. When she tried to pay, the rep tried to charge $369. This is for a room that she paid $236 a night for three times. She left and canceled the reservation. She was called at 8pm by the hotel and asked when she would be checking in for her reservation for tonight. She told them she would NOT be coming back, she would contact the bank, and she would be contacting corporate about the slimy business practices of the hotel. Be careful changing your reservation here.