Wendy Connor

Review of DHL Express Ireland

WORST SERVICE EVER!

WORST SERVICE EVER!
The delivery guy came 3 times. The first time I missed him as I was changing my daughter. The second time he banged down the door and used aggressive manner when he spoke to me. He was demanding money off me. I was even afraid to say my name I just said Wendy isn't here she will be here Friday can you call back then he said he would. Then he called back today even though it's not Friday and my mother answered the door to him and said not to be banging down the door that she has a safety order against her ex and then deny he done that saying he hasn't done that and that theirs other couriers than him. Then I came to the door to say it was him then he said I was the one that answered the door the last time to him he then said I was lying so then my sister said came out and said she heard him the last time too because she was sitting upstairs the time he called.
Anyways I had the money at the door and goes do you want this and then just walked off swearing and got into his van. I said to the company I'm not happy about this and the way I've been treated. I would like a different courier please or I will collect it myself. They said there's no other couriers that go the way I live. When the company wrote back they said he felt his safety was at risk. He said Out there for a good 20 minutes after so if you felt your safety was at risk you would have left straight away. They won't tell me his name to go further about this for security reasons but I just can't understand how people in them companies can lie like that to save their own skin & get let away by treating us like that.

Long story short now I have to go out to the company collect it myself & also pay 46.17 it's rediclious!