Clifford Greaves

Review of JPW Industries

I purchased a set of Jet 24" and 48" Parallel clam...

I purchased a set of Jet 24" and 48" Parallel clamps from Woodcraft in 2007 and one of the 24" Clamp's "clamping mechanism" no longer holds. It just slips when attempting to tighten it down. Jet marks these clamps with a Lifetime warranty. So, I called customer service and spoke with Mary in their warranty department. She said that unless I had a purchase receipt, she would not warrant the product. When I purchased the product, there was no documentation that said the warranty is only good with a proof of purchase. There was no warranty card for registration of the warranty. The label on the product says lifetime warranty. So far, now 3 of the 8 Jet clamps that I own have failed - one stopped holding (the current one at issue), on one the jaw portion with the hand screw came apart, and one the jaw bent and would no longer hold. Jet replaced the first two, after I sent them a picture of the product label, immediately. Now they won't honor their warranty. Unless they have a change of heart, I will not be buying any JPW products of any kind in the future.