Todd Wilson

Review of Casual Mechanics, Inc.

This is a beautiful store in downtown Ashland! Bot...

This is a beautiful store in downtown Ashland! Both the store front and the inside of the store make me feel like I have walked into a Hallmark movie! As a UPS driver in Ashland I bring packages in to Salt Creek Mercantile on a regular basis. This store is wonderfully decorated! It looks PERFECT! The store owner, Ashley, ALWAYS greets me when I walk in. I have NEVER felt like I was bothering her when I have questions about some of the items she has for sale. I have purchased several candles from this store and they are amazing! I had an issue with one of the candles so I contacted Ashley and without even seeing the candle she without hesitation told me to just stop in and she would GIVE me a new one. The issue with the candle was nothing more than the wick was way too long and needed to be trimmed. Problem solved! Who immediately offers you a replacement item without seeing the supposedly defective one first? Ashley does! I rate the customer service here A+! In almost 31 years of driving for UPS I would say Ashley is one of the most thoughtful, kind and sweetest young ladies I have met!