They are supposed to be doing an adjustment on my ...

They are supposed to be doing an adjustment on my mortgage because they took out flood insurance for me when i had flood insurance. They were charging 4 times the amount that i paid , then they tell me they are obligated to do so. So even thou I have flood insurance which I paid up front they are still charging me an extra 200.00 dollars a month for there mistake. Please sell my loan to someone else. Oh and another thing try talking to someone in a certain dept, is ridiculous. Then you leave a message and they still dont get back to you. Miss a payment see how fast they call. Just frustrated.