The price on the vehicle was very good and the veh...

The price on the vehicle was very good and the vehicle itself was in great condition. The human factor was less than acceptable. My salesman gave me two key fobs but one was for a different vehicle. To be fair, the salesman seem to be overworked and was helping multiple customers at the same time. Nonetheless, that was strike one. Then, having offered a vehicle for trade, they processed a check for my trade seven days after they received the title but didn't mail it for another seven days. Strike two. Strike three came when I discovered that the finance person had signed me up and charged me for a service agreement which stated that my oil changes had to be performed at the dealership in Iowa. I don't live in Iowa. The finance person knew that but signed me up for it anyway and failed to tell me. That is about as unethical as it gets. Another problem is when I went to register the vehicle in my local jurisdiction more than two weeks after I purchased the vehicle and the title hadn't been processed yet.

In conclusion, I'm happy with the vehicle but very disappointed in the customer service.