I don't understand why this hotel has such a high ...

I don't understand why this hotel has such a high rating because the pictures look nice, but the hotel is not well kept at all! The furniture is all worn like it was donated. We even got the "upgrade" but we had to change rooms because the bathroom was moldy with water spots everywhere. Then when we get even more of an "upgrade" the furniture was less worn but there's a giant spider on the wall. When the bell-man brings our stuff, he's just standing there with the door open letting all kinds of bugs in, and we ask if he can come in, he says no because it's against their policy. Ok yea whatever but then he made some snide remark about letting a few little bugs bother me. HECK YES they do when I'm paying $300+ a night to stay here. Maybe I'm insane for wanting to stay at a hotel without bugs? Not worth it!! From the pile of crumbs in the middle of the floor requiring a request from housekeeping, to the raw egg in the elevator that was there for over an hour, to the bell-man muttering that we're a pain in the ass for nicely requesting a new room, this is the WORST hotel experience I've ever had. Let's see if they do what's right and give me my money back. I'm only giving them 3 stars because the rest of the place was beautiful and the front desk staff was really nice.

Update: They issued a full refund