LeeAnn Anna

Review of Smoke BBQ Taqueria

I work in the neighborhood and my co-workers and I...

I work in the neighborhood and my co-workers and I will often (several times a week) order take out from some of the local establishments. I've now tried to do this twice at SMOKE with super disappointing results. I stopped in today and ordered two tacos from the hostess, who said they'd be ready in twenty minutes, so I went to run some errands. When I got back to Smoke twenty minutes later, they weren't ready yet. So, I waited. And waited. And waited. 20 more minutes went by and the hostess said that she'd go check on my order.

When she got back from that five minutes later, she said that somehow the kitchen never received my order but that she's put a rush on it. I asked her about how long that would take, as I needed to be back at work in 15 minutes. She said she would check. When she got back, she said that she wasn't going to be able to get my food out in time and offered my a refund and a 20% off coupon. Her attitude at that point felt super jaded. The first time I tried to get take out from them, the wait time was similarly ridiculous. If you can't do take out effectively, just don't do it at all! Never again will I patronize this place!

So, I went across the street to The Deli on Butler and they took care of me with fantastic customer service, Smoke could take a lesson or two from The Deli, for sure!