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Review of Pro Therapy Supplies

REVISED REVIEW: Upon submitting my initial review...

REVISED REVIEW: Upon submitting my initial review I received a call (almost immediately) from Darlene who went above and beyond to resolve the issues I experienced. Items were received and am very pleased with their quality (in fact the TENS electrodes are far better than what originally came with my unit). I do wish that this issue would not have occurred but hope to have no problems when I place orders again.
Disappointed - placed order and had to call to get status of order. Then the customer reps (a couple)tried telling me my credit card did not go through because of a problem at my end which is not true as I verified with my credit card issuer. ProTherapy needs to get their stories straight - stop blaming the customer and leaving them in the dark. Even with the virus there should have been a status update available on account and/or customer notified if there was a problem with order. After talking with Gina she said she would have the Accounting Dept process (and I have already verified with my credit card issuer & it is in process) SO I EXPECT EXPEDITED SHIPPING as I expected to receive order today (5/15/20 or tomorrow). I based my order on several reviews and after speaking with someone prior to order. They do have a terrific selection of top of the line items but if the customer is given a run around or excuses and has to initiate communication then they need to re-evaluate there process.