So unreliable!

So unreliable!
Reception people were respectful and professional, so was the nurse practitioner and others. That's why I give two starts. I take 3 starts out because of this:
I got there and before seeing a Dr., a staff took me to take an x-ray just to rip off my insurance and unnecessarily put me at risk of x-rays. I told them multiple times I had x-ray done a month before with no indication of any fracture or abnormality in my bones. I had MRI taken the week before with soft tissue damage. It took me multiple times of back and forth and challenging them, to let me see my Dr. first...
I'm glad I challenges them to ask to see my Dr. first, because I was certain another x-ray was not necessary. What if I was not insisting to see the Dr. first before proceeding with unnecessary x-ray (like all other patients!!)? As a result, I had an elevated blood pressure why they should be so irresponsible and so unreliable, and so inconsiderate! Unbelievable ... and you know what makes it twice as sad, I work at Rush and technically am a colleague. Is there any accountability here? Did anyone apologize when I told the story? Did anyone even care to hear me out? Unbelievable!!!
In their follow up survey they emails also, they have 3 response options on GOOD side, and only 2 options below GOOD. Even an elementary student knows that this way, they're pushing the responses towards GOOD in a ratio of 3 to 2!!! Whom are you kidding or cheating? So irresponsible...