Out of the many Lexus Customer Services I have exp...

Out of the many Lexus Customer Services I have experienced, Lexus of Austin struggles to compare. They still uphold similar comforts, by offering a loaner, having a nice waiting area with tasty coffee...but unfortunately they miss the mark elsewhere. When you get the loaner you have to note where the gas was filled to when receiving the car, and make sure to have it filled to there if not more when you return the car. I am already OVERpaying for labor and parts, why do I additionally need to pay $15 to have the gas at the same level, AND my car was returned to me with LESS gas in it. Its not about the money, its just the idea of superb customer service is missed here. That is not the Lexus way, from my experience in the past. Another thing to note, the car wash is very poor. The attention to detail is just not there, and it feels much more transactional at this location. The reason for two stars (rather than one) is because Jaime was wonderful to work with and the waiting area is nice.