This was by far one of the worst dining experience...

This was by far one of the worst dining experiences I've ever had in my entire world-wide experiences. The food was ok, not spectacular. But more important, when one includes the terrible (absolutely terrible) service, the whole experience is upsetting.

1) We didn't have a reservation and were told to wait around 30-40 minutes, so we went for drinks at a trattoria across the street. After around 45 minutes, we called and were told to come back as our seats were ready, so we returned, but were left to stand, with our coats and hats on, for well over 10 minutes while we waited for our "bar seats" to be ready. Noticing that there were several free bar seats, my friend asked if we can sit down, and was told no very rudely: that these were not for us, and we were left standing. Finally, we were "allowed" to sit at our "designated" seats at the bar.

2) We were a group of three and they only secured us two spots at the bar. The third person in our group, spend the evening standing up.

3) We considered to order a whole bottle of wine, and inquired about a particular one. A bottle was brought to us, but since it looked very different than the one we asked about, I literally had to stop the server from opening it at the last minute. Low and behold, it was a different bottle with a different price. While the server and the bartender acknowledged that our order was different, they did not apologize for bringing us a different bottle.

4) The plates were literally slammed and yanked in front of us. The servers, with the exception of the gentleman who took my coat, were all hostile and aggressive in their attitude.

5) Toward the end of our stay, the manager passed by, and my friend, recognizing him from her previous visit, asked if she can tell him something, and this is how she put it: by saying how much she liked this place on a previous visit last week to the extent that she brought other friends this time; and that she just wants to make an observation. The manager, in a very defensive and aggressive way, asked her to go ahead, and my friend in a very friendly and polite tone recommended that the staff should try to smile more . Upon hearing this, the manager retorted rudely we re working on it . He did not ask her what caused her to say this or what negative experience did she have etc. Just the rude we re working on it . Well, last time I checked, restaurants were in the service industry , and if they have not worked on their service yet, they should not be in the service business in the first place.

What a horrible experience! I would never recommend this place to anyone. They literally ruined our evening.