Fatin Marzooq

Review of Missouri Star Quilt Co

EDIT: Since being contacted by the CEO (see respon...

EDIT: Since being contacted by the CEO (see response below), Missouri Star has refunded me in full for the fabric I returned. Alan was very very pleasant to work with and he valued my input as a customer. The selection at MSQ is very broad and beautiful and I am certain that the company will take my experience and move forward with that information to make it better for everyone.

My advice to anyone looking to buy fabric online is once you get the package, keep all the components, flip through it and if it's not to your liking, assemble it exactly as you got it and send it back without any folds in order to exchange or refund it.

Thank you MSQ, and Alan especially, you have restored my faith in your company.

Original Post
I have used Missouri Star twice now in my quilting and my first experience was nothing special. My second experience, however, was a nightmare. Missouri Star has been one of the worst customer service experiences that I have ever had. I am still somewhat shocked by how a company can be so awful in terms of the quality of their customer service.

I bought a layer cake on the website and the carrier didn't deliver it the first time so I had to wait for a month to receive my package. When I opened the package, the colours of the fabric were nothing like those posted online and, in fact, I thought the cake was utterly unusable and ugly. I looked for a return policy on the website, but couldn't find one so I called the company and was told I would be able to send it back for Quilter's Cash (store credit).

I spent 20% of what I initially paid in order to send the fabric back and a few days later I got a call saying I wouldn't be refunded the full amount because the fabric was sent back without the cardboard backing that it came with so it was not "resellable". This is an utter lie because the fabric had not been cut or used, a new cardboard piece could have been added and no one would have known the difference. This is the last time that I will be buying anything from Missouri Star.

If you like sewing or fabric crafts I would definitely try to find a local independent store to support. You'll be able to feel and see the fabrics you pick out without the headache of dealing with the terrible customer service at Missouri Star. I will be sticking to my favourite local quilting store from now on. Goodbye Missouri Star Quilting Co.