Bad bad bad! Purchased tickets and after a few day...

Bad bad bad! Purchased tickets and after a few days I came to the conclusion that I couldn't afford it. I called to get a refund and the people on the phone were extremely rude. Saying that the tickets were non refundable, then I asked to speak to a manager and he gave me a phone to call. I called the number, they had the option for refunds so I pushed the number and it was a recording for saying that the tickets were not refundable. Honestly if you want to keep your customers and have good customer service I would say give refunds!!! Now I have to figure what to do with these darn tickets. I'm very disappointed!!!