Brenton Holbrook

Review of The Neat Company

Contacting customer service is terrible. I have ye...

Contacting customer service is terrible. I have yet to use the software, but they offer you an "elite" customer service experience. In order to chat live or call them, you have to purchase an additional service plan, otherwise you have to wait up to 72 hours for email communication to take place. That is the most ridiculous way to do business that I've ever seen. If your PAYING CUSTOMER needs help, you shouldn't benefit additionally from their issue.

I have yet to actually speak with customer service, and again, I have yet to use the software, but as for just getting in contact with customer support, it's terrible because they've decided to profit off of it! For their sake, I hope my rating goes up.