Jeremy Hankins

Review of Toyota of Richardson

Awful sales experience with even worse service. It...

Awful sales experience with even worse service. It took me almost 9 hours to purchase my vehicle because they would promise me one thing and then go back and say they couldn't do that anymore. It was ridiculous. Negotiating over and over. Finally agree to purchase the car and then finance wouldn't sell me what the sales staff had promised me. Completely ludicrous. They will tell you anything to make a sale and won't stand by it at all. I purchased a warranty that I was explicitly told would cover dents and dings to my vehicle. When I schedule a service to have them repaired, guess what, my warranty doesn't cover that at all. Another lie. I just didn't catch this one. Do yourself a favor and shop elsewhere. Even if they have the car you want, you're better off somewhere else.