Alex Konstantinov

Review of San Isabel Telecom

I don`t know from where to start. The internet spe...

I don`t know from where to start. The internet speed is good. I never had a problem with that. But the customer service is the WORST I`ve ever seen! It happen to be out of service on Friday morning and after multiple phone calls and voicemails at 9:30 finally someone pick up the phone and he was surprised to hear that I don`t have service. Obviously nobody check voicemails. In 10 min the problem was solved. But the real nightmare is coming when you don`t have service on the weekend. It is a mission impossible to find someone (on the website says " A technician will be paged if your call is after-hours" ). This is one big LIE. There is NOBODY. On Sunday at 9:00 am I`m out of service. After multiple phone calls and voicemails I`m reaching the sales manager. His answer is "I`ll see what can I do". After few hours and another dozen of phone calls I`m reaching the same manager and the answer is "your problem is reported". We both know this is not true, because there is NOBODY to be reported to. On the next day Monday I`m starting all over again. After 10 voicemails and 20 phone calls at 10:30 I`m reaching the same sales manager. After 10 min the technicians are at home, 10 min after that I have i-net - HALLELUJAH. At 11:00 am I`m trying to call again to customer service - still nobody is answering the phone (what a surprise).The only person who care is the sales manager - Eric. San Isabel - never again. I`m switching to another provider.