I have been trying to reach my case worker for ove...

I have been trying to reach my case worker for over a month now! I have renewed my CAPS application on time and have sent over my documents needed , uploaded them online and even faxed them. I cannot reach my case worker through email or her extension number. My CAPS certificate will end because someone isn t doing there job!!!
I ve done everything needed and cannot get a hold of my case worker or anyone at all to help me. I did not want to take off work to come into the office but to me it seems like that s my last option.