The sales team and construction folks don t commun...

The sales team and construction folks don t communicate well, not very responsive at all. After several attempts to get information I basically have to get my realtor to go hound them for details. I would just warn buyers to clarify everything, get everything in writing, ask lots of questions about dimensions, what is and what is not included in your home. These people make alot of oral representations about what you re purchasing, some of which that do not translate to your actual purchase. Having said that, the sales manager we worked with, Tommy, is perhaps their saving grace. Despite all of the customer service issues, they have a beautiful community with beautiful homes at competitive prices.

Post construction, there was tons of issues with our home. Our HVAC didn t work for over a week when we moved in. This is after our inspector pointed the issue out in their report and it still wasn t fixed. There were so many things that should have been caught in the QA or punch out that didn t. Part of our attic didn t have insulation for example. Lots of poor work from sub contractors. When we moved in our bath tub was cracked, we had a stained front porch with a botched repair, Landon is refusing to remedy any of this to a new home standard. The front walk way is already starting to crack, we notified Landon, they ignored it true to form. They splatted concrete on my home, you guessed it, did nothing to fix it. If you buy a home here make sure you get a 3rd party inspection.

On top of all of this, Landon has extremely poor site management of their subcontractors. The sub's frequently litter in our yard, daily almost. They have hooked their equipment up to our power outlets and stole our electric. I frequently come outside where my daughter plays to find rusted nails sticking out of wood planks, rusted rebar protruding into our side of the property and many other safety hazards.

The moral of all this, the builder you chose matters. Research this company and you will quickly see the reviews that are positive have no substance to them leaving you to wonder if they are legitimate. The negative reviews however are substantial.