They are nice but it took them forever to fix my s...

They are nice but it took them forever to fix my scooter, which is my only vehicle, because they said I had to come in and sign a waiver that I didn't want some scratches fixed. They didn't work on my scooter for several weeks because they were waiting for me to come in and sign the waiver even though I called them almost daily to tell them I would sign it when the repairs were done. Finally they agreed to that, but the repairs had already been done weeks before, and so they hadn't done anything more in the weeks when they were waiting for me to sign this unnecessary waiver. They didn't ask me to sign it when I came in. But when I picked up the scooter, I was charged for an idle adjustment that did not solve the problem of my scooter. They were nice and offered a 20% off of an oil change for not solving the problem, but it just took way too long and didn't fully satisfy my requests. They mean well, but it just takes way too long. I feel like they are too busy to focus on my needs well enough to do the work well.