montana faulkner

Review of COAST

Customer service is outstanding. I've owned many C...

Customer service is outstanding. I've owned many COAST products and the quality is unmatched. I never had an issue with one of their products until about a year of hard daily use on my Polysteel 600r. The flashlight still worked flawlessly, but the lens was so scratched up and foggy from daily abuse as a diesel mechanic. Normal wear and tear isnt covered under their lifetime warranty, so I emailed customer service and told them the condition of my flashlight lens and asked if there was a way I could purchase just the lens for my flashlight since I couldnt find it online anywhere. Within a few days I get an email back stating they do not sell that lens separate, but seeing as I said the lens is foggy the employee suggested I ship the light to them so they could take a look at it and replace it under warranty. Mind you I believe 90% of the damage to the lens was caused by my daily abuse. I shipped the light to them knowing there was a good chance they may not warranty it after seeing the damage since I caused it. Less than 2 weeks from the day I shipped it from my address I get a package delivered to my house. I open the box unaware of what it was since I had not ordered anything. No questions asked, they shipped me a BRAND NEW Polysteel 600r in a box complete with battery packs and accessories. I shipped them the bare flashlight, no batteries, no accessories. So long story short I contacted them to purchase replacement parts at my cost since the damage seemed to be caused by me, and instead was emailed back to send it in and they would gladly warranty the flashlight. Most companies refuse to warranty an item when you contact them telling them there is an issue with the product that is in the terms of the warranty, but COAST went out of their way to warranty an item I had no intentions of sending in for warranty. One of the best customer service experiences I've ever had. Not to mention the quality of their flashlights is incredible. Some of them may be on the high $$$ side, but worth every penny. Their rechargeable batteries can last a very impressive amount of time with the flashlight on high, and the distance some of these lights can shine amaze me. Great company, great products. They earned my business.