Joaquin, our service tech, was extremely helpful ...

Joaquin, our service tech, was extremely helpful in explaining what he wasd going to do for our repair. He even suggested things that we'd need to do to assist in prolonging the life of our appliance. He took the time to point out a few things that I should be looking for to prevent premature malfunctions in the future. Here epitomizes the true professional.

UPDATED: This is the second time in a couple of years that Joaquin had come out to service one of my appliances (entirely different issue) and my assessment of my last with him stands pat for this incident. Heck, if he were running for office he would get my vote; he really delivers!