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People behind the counters are great. I was first...

People behind the counters are great. I was first in the queue for those without appointments and was done in 10 mins. People in front of the counters are about as helpful as a chocolate teapot. If you need to photocopy anything you will need an OCTOPUS card but check with the people behind the counter first. The receptionist is clueless and the pronuncation of this word is unintelligible by all non-counter staff. In fact, they just expect you to wait until someone with a card rocks up and lets you borrow it, regardless of the window for your appointment. If you need extra photos, you will need $HKD10, 20 or 50 ONLY. If you want to pay for the visa you will need cash ONLY, unless you have a HK bank debit card. No credit cards or electronic payment services are accepted. None of this is mentioned on the website, of course. That would be too helpful.

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