Hotel is nice but for a 4 star ot lacks a bit of a...

Hotel is nice but for a 4 star ot lacks a bit of attention. For one breakfest has no vegetables and only thing warm are boiled eggs. The cutlery was not clean enough. There was not nice smell in my room. You also need to pay attention when entering a bathroom because in some rooms floor of the bathroom is elevated and in some its the other way around so You can either hurt your foot or fall down. The good thing is that You can use neareby fitness with saunas. But the biggest problem is staff. The hotel has an unwritten policy that they charge 15 euros for lost plastic card which is used as a key to the room. Staff is not going to mention this when You chceck in and then the receptionist will tell that they dont need to mention it or write it down. In this case they can charge You whatever amount they want to and as the receptionist said they dont need to prove that this is the cost they need to pay for it. I have been in many hotels no one ever tried to charge anyone for the plastic card and though i agree it is a property of the hotel if the hotel has it as a policy it shuold be specified on the written form You get and signed during check in.