Tarisi Bailey

Review of Mercure Hotel Auckland

I booked this room based on the location and it wa...

I booked this room based on the location and it was perfect for where i needed to be, and so close to Brittomart Station. i also had several other rooms booked by friends for the same night. Negatives are below: Ordered food from the restaurant that took an hour to get, the waitress was chewing gum like a cow, and had little knowledge of the foods and drinks except that the servings were small (this she was right about) she let us order a Heineken and about 20 mins later came back to advise it isnt on the menu and when the food came out the plate was extremely hot while the food was room temperature. Later ordering drinks from room service the wait was around 20 - 25 mins to get a few drinks to the room, and then the next order didnt come so we had to go to the bar to get it ourselves. Check out took longer than check in with a long line of people waiting, and only 1 person working, and then there was a wait of 25 mins to get our car from valet which actually took about 45 minutes and came out with damage. More than a week since i checked out - i checked out a sunday and its been a week and now is Tuesday and i have not received the release of my bond on the room which was prepaid with no charges to the room. I have had to call from Australia 3 times now asking them to release the funds and it still hasnt happened. This hotel really was great for location but i think i would have been better off further from where i needed to be, with much better service. we wont stay here again.