I booked a high-level king bed suite, was given a ...

I booked a high-level king bed suite, was given a high-level twin bed suite, asked to move to a king room like my reservation stated and was moved to a low-level king room. Paid full price for a much cheaper room. Internet is not included with the room, so I paid the $12 per day for "20 mbps" and couldnt even load a youtube video at 720p; I used a speed tester and the results came back as 6.78 mbps upload and 2.16 mbps download. I had a two-night stay--I left after one night. Better rooms, better connection, better customer care at Best Westerns.