I purchased a refurbished laptop online through Be...

I purchased a refurbished laptop online through Best Buy. I wasn't pleased that it took almost 2 weeks to arrive. I found that Bluetooth was not installed as advertised. That said, I was most pleased with the understanding and service I received. My agent Teffi, was most understanding and offered to replace my laptop immediately or send me a Bluetooth adapter at no charge as well as send me a link to download the driver. I feel confident that should I have any future issues with the laptop, Microcad will service me well.