My brother was admitted to the ER, I could NOT get...

My brother was admitted to the ER, I could NOT get anyone to answer the phone for his status, after repeatedly being hung up on. I live an hour and a half away. I finally got a nurse in a different area to check, they left me on hold on the ER phone, which I heard all the nurses conversations about, their plans for the weekend, their kids schedules, how awful the patients were and the horrible families for 25 minutes!! Not to mention the phones just ringing in the background which they just ignored and discussed their recipes- unbelievable. I would like to thank the nurse who went out of her way to get me the status on my brother, she was kind, professional and caring.