Horrible staff, watched them treat patients rudely...

Horrible staff, watched them treat patients rudely for an hour and a half while trying to serve this office a routine Subpoena for records (every other hospital, clinic, etc. allows staff to accept, this office has always just chosen to be difficult and evasive). Had to get Administration and Risk Management involved, for the 2nd time in 2 years, to conduct normal business. This office needs some serious risk management attention.