Liz Cardoso

Review of Mackenzie Health

Last week my son got injured at school. His should...

Last week my son got injured at school. His shoulder was hurting him pretty badly, but I wasn t sure how serious it was. I was going to take him to emergency at Mackenzie Health Hospital, but I didn t know if I d be waiting long and I didn t want to take a spot from someone with a more serious need if this really wasn t that bad. So, instead, I took my son to the Mackenzie Urgent Care Center in Vaughan. It was almost 4pm (opening hour) anyway and I figured the wait might not be long. Well, I was so impressed that I wanted to share my experience. There were a few people ahead of us already but it only took a few minutes before we were got checked in and then it was probably only about 5 minutes before we got called to see a doctor. I was surprised and very pleased at how speedy and organized everything was. The doctor was very pleasant and didn t rush us and he was very gentle with my son s shoulder which was most important. We got x-rays right away and then it only took about 10 minutes for the doctor to return with the results and next steps. Sadly, my son has a broken collarbone, but at least we found out quickly and could start taking care of things right away. The doctor even called a doctor at the fracture clinic to share the x-ray and determine the best approach for my son. The doctor answered all my questions patiently and before long, someone came back to the room with a sling and showed me how to put it on my son s arm. By the time we got back to the front desk the receptionist had already booked our appointment at the fracture clinic and had the paperwork ready for me. This was amazing, efficient, and friendly service. Although we were there for an injury, the doctor and staff at the clinic made everything go smoothly. I don t think we were there for more than an hour in total. Awesome. I wanted to give the team at the clinic a shout out for the great service. The following week we had our appointment with the doctor at the fracture clinic at Mackenzie Health Hospital and once again it was a really good experience. There were a lot of people in the waiting room but a friendly volunteer directed me and I got my number to register. I thought I'd be there for a long while, but we were called fairly quickly to check-in. It was probably only 10 minutes before we got called in to a room to wait for the doctor. I figured we'd be waiting there a while but once again we were attended to very quickly (literally about 2 minutes later). The doctor showed us our son's x-ray and after a quick discussion to answer some of our questions, we were done. I was so pleasantly surprised. I was planning to be there for a couple of hours but we were done within much less than an hour. I have to say how impressed I've been with everything and how well taken care of we have felt. My son is doing well and I feel confident with the care we've received. I don't always take the time to write reviews, but I wanted to share my positive experience and say thank you to all the staff at the hospital and urgent care clinic.