Review of Mount Baker Ski Area Mountain Shop

4 years ago

Worst experience ever!

Worst experience ever!

We bought the tickets with a small discount ($60 +tax) because it was a windy day and only 3 lifts were opened (3,4 and 7), but they told us that they're also planning to open the lift 5.

Few minutes after we bought the tickets, they closed the lift 3 and 4 due to technical problems, we didn't even have time to ride once.

When we went to the admin to talk, first of all, she was screaming to everybody inside the room listen that they wouldn't refund the tickets. She wasn't even a little friendly or polite.

They didn't have a plan for that emergency:
- No shuttle to drive us to the lift 7. If we want to use it, we would need to drive until there or walk for about 30 minutes carrying our gear.
- They didn't open the lift 5.
- No refund for all the inconvenience.

We needed to wait in the restaurant for almost 1 hour until they fixed the lift 3 and 4. They opened the lift 5 only 30 minutes before the resort closed.

After all, we drove 6 hours (round trip) and paid $60 +tax each one to waste our day and have the worst customer service ever.