Always a really great experience here. I bought my...

Always a really great experience here. I bought my RX350 here and they were really great. Let me test drive almost half a dozen cars, catered to every request, and got the sale closed the same day with no fuss and no delays. Have been bringing it back for maintenance and worked with Ricky last time, who went above and beyond to take care of me. The dealership covered the cost for a minor cosmetic detail that had been missing on the car when I got it, which I wasn t even expecting since I hadn t noticed it at the time and it wasn t discussed. Ricky also found another minor issue that I hadn t even noticed and got it taken care of for me - absolutely amazing. He s super efficient and goes above and beyond in order to take care of his customers. The video they send when checking the car is also pretty neat, when they say something like your brakes are at XXmm and need replacing , they actually show you the measurement so you aren t worried about them trying to rip you off on maintenance. They also let you request a loaner when you schedule the appointment so there are no issues with availability when you come in.

I do have some minor complaints though - the waiting room is always freezing cold, and the loaner selection is a bit lacking. The second is understandable as they have pretty much no inventory whatsoever right now, but I feel a bit cramped in a NX when I m used to my RX.

They have definitely earned my loyalty though, and when I decide to buy another car this is where I m going. Hendrick in general has been a great experience, I worked with Hendrick Chevy also and they were also amazing.