Erik Caminero

Review of New York Shop Exchange/Video B...

Clean, organized, some nice rep's but when an Item...

Clean, organized, some nice rep's but when an Item is in stock and it's popular they hold it for themselves. I went in to purchase Pay Day 2 for the Nintendo Switch the guy kept telling me they didn't have it in stock even though I called and they told me they did. I even checked online to see if they did. The rep continued to say they didn't and that maybe it just got sold. Well the game did get sold to another rep holding it for himself which is against company policy also you can't purchase an item while you're on the clock have to be clocked out. He told me he can order it but I wouldn't get it for 2 weeks. He then recommended me to go to GameStop -_- I'm an Elite Plus member with Gamer Club unlocked I'm loyal to Best Buy why the hell would you bring up the competition. I ordered it myself online got my discount and used my points towards the game. Due to my Elite Plus status I received next day delivery. This store is usually great I guess some rep's were replaced with those who could care less about the company they work for. They only care about their own gain.