Vanessa E

Review of Able Auto Adjusters, Inc.

They are horrible! They came & picked up my car la...

They are horrible! They came & picked up my car last night & within hours I had my dealer release it.
They came & drove off in my car but didn't even tell me exact info. of where my car was going. The Hispanic woman w/ like brown hair mid-40s just said you can call your dealer & make the payment & we're located off of El Segundo & Van Ness. Then she got in my car started it up & drove off with her ride, (a white Chevy Silverado or Ford F150) a nice truck but not a tow truck, followed her off to their destination. So, within hours I called my dealer & had it released. I called to tell them I was coming to pick up my car & the lady says they have no record of a vehicle fitting that description. So, I hang up, call my dealer, & MY DEALER gave them the same description & verified it was there & ready to be released. Yes I was still on the line when she made the call. I thanked my dealer & hung up & called back & said the same thing but with a little frustration & all of a sudden it's there. I didn't even want to give attitude because I'm happy, I'm getting my car back. So I say I'd I'm on my way to get my car just wanted to know if it had been released & my dealer already helped me with that. She says " Um, No our lot is closed." Mind you, it's only 4pm. So I say, "Um, don't you guys close @ 5pm." She says so rudely, "That doesn't mean we have any appointments." I said appointments for what. So she then tells me the soonest appointment is tomorrow @ 2pm. Like I said it was only 4pm. So, you mean to tell me that they can just hold my car HOSTAGE!. Their fees are paid, my car is paid, registered, has gas, & you're saying I can't have my car until you say so or feel like giving it to me. That's my only transportation right now & I work 9AM-5PM Monday-Friday. So, I have to take ride shares because you don't want to release my car during business hours? Now, if that isn't a law suit, I don't know what is. I have pain & suffering, because my vehicle is paid & released but they won't hand it over. I have my Lyft receipts & the time it was released. I'm going to call the police & let them know they are holding my car HOSTAGE, not only that, but they DROVE OFF IN MY CAR. I've seen legit repossessions & they always have a tow truck & hook it up & tow it away. That's why they charge for TOWING! But I just paid towing for them to drive off in my car. & then they don't want to release it during business hours when i can go get it. I might just call in to work, go post up in their parking lot and hold a protest until they release my car! ANY ANGRY CUSTOMERS OUT THERE SHOULD COME HELP PROTEST THIS PLACE! & then we hit them with that good ole class action law suit!