Michael Long

Review of Gold & Diamond Source

In my opinion, the Gold & Diamond Source has fanta...

In my opinion, the Gold & Diamond Source has fantastic marketing, a beautiful showroom, but you pay a premium for a product that lacks quality. I have purchased 2 rings from them in the past 6 years. The first was a simple band with diamonds that I've had to have repaired twice due to diamonds falling out. The second is a ruby ring that was purchased at Christmas, worn 4 times before the ruby just fell out (luckily my wife found it). They offered to fix it each time, but that's a lot of back and forth. The ruby ring had 1 of the 3 gold prongs just break off (again after 4 wears). They apologized, said they'd take care of it and rebuild it with stronger prongs. My response is, why didn't you do that in the first place? They offered me nothing (other than to ship the ring to me) in terms of compensation for me having to make multiple trips (3 trips) and taking up my time (upwards of 5 hours total due to the drive and time in store) just to get rings repaired. The will wow you with appearance but in my opinion the quality is questionable at best.