ZERO stars. I have been trying with no success to ...

ZERO stars. I have been trying with no success to arrange a simple name change with this ridiculous company for going on three months. Their process is so convoluted and stupid that it is impossible to get anywhere. Then they keep sending me emails saying that they're "closing the case file" and I have to start all over again. I HATE this company with a burning hellish passion and I hope they go out of business sooner rather than later. AVOID AVOID AVOID.