I can now only say fingers away. Have made an inqu...

I can now only say fingers away. Have made an inquiry whether and how I can cancel 39 days before the start of the trip. I have NEVER received an answer. Now I am trying to charge 80% of the travel price because I only sent the next email after the 35th day before the start of the trip. In the meantime, I even suspect that there is a system behind which you can charge me more money and therefore never replied to my first email or even accommodating the first email would have to be taken into account. As a point on the I is now that I have made a down payment of 20% and the invoice was still 80%. So I should even pay 100% of the travel price. Absolute cheek what they do with customers.