Curtis Callaway

Review of BMW of Nashville

I had a very disappointing experience at BMW of Na...

I had a very disappointing experience at BMW of Nashville. I live 2.5 hours away from Nashville. I saw the specific car I was looking for (328i with a manual transmission) on their website. I called the dealer Friday evening and spoke with Andi. She gave me additional details about the car and assured me that the car was on the lot, promising to email me additional pictures (which she never did). I was very excited about the car because it sounded perfect. I drove 2.5 hours to Nashville to check it out. I called the dealer from the road as soon as they opened. The representative (Andrea) said that the car would be pulled up front waiting for me. I arrived about 30 minutes after they opened. Upon arrival, the car was not ready. In fact, the sales staff couldn't find it. Then, they told me that the car was sold. To quote the Wedding Singer, "Once again, things that could have been brought to my attention yesterday!" While the reps were apologetic about the error, I never sensed any genuine remorse. They tried to find me other options but since I was specific about a 328 with a 6 speed, they couldn't help me. And since I had done my research, I knew they didn't have anything else in their inventory. Regardless, the communication breakdown was huge. The 300 mile round trip and most of my Saturday were killed with nothing to show for it. I won't make the mistake again of searching BMW of Nashville's inventory. I hope they get it right for the next person.