Kris C.

Review of Vancouver Convention Centre

The view and food are excellent, but we can't get ...

The view and food are excellent, but we can't get past the horrible service. There were two choices on the menu between beef and sablefish, a few guests at the table had dietary issues where they can't have beef, so we had told our server who was kind and made note of it. When the meals came out, another server came with her to set the plates. The other server had instructed all plates to be put down by alternating the beef and fish around the table. When our server had voiced the dietary concerns, the other person had simply said to place them all down anyways and let them sort it out or exchange. Luckily everyone at the table was very accommodating in switching, not wanting to cause a scene, but this is very disappointing. Dietary concerns should not be taken lightly and if there were more complications that would've cause an issue, things would've gotten very serious. On top of this, there was only one refill of drinks for the whole night since guests have been seated from the beginning. This has been the worst catering service so far for the functions we had attended in the past two years.