1) Tonality of staff at the check in counter was n...

1) Tonality of staff at the check in counter was not very welcoming. She even forgot to give us the side gate pass.

2) My partner requested for rose petals on the bed for birthday but the request was not fulfilled. The least they could have done was to inform him about it in advance so he could have made the necessary arrangements.

3) The aircon was faulty and they had to send a technician in to repair it.

4) In the evening after I checked out, I realized I left my iphone charger in the hotel room. No attempts were made to contact us on the lost article. Had to phone them and they then acknowledged that they actually found the charger but did not have the time to contact us. I requested for them to mail it back to me in which the staff mentioned that she will check on the cost of the mailing. No updates were given after two days either. I had to send a chaser email to them. The manager called us the following day informing us that they will send the item over to us instead. No apologies were given. They then replied to the email mentioning that they have to go down to the singpost to weigh the item before letting me know about the cost of it. But there was no explanation that they had to go down to singpost either and left me hanging there.

Upon the day of receiving the item back, staff called and mentioned that he does not know where is the location that I was at and he needs to check on it. I decided to contact the manager again but he was uncontactable and he did not even bother to call me back after receiving the miss call. The staff actually went to another building and requested me to walk over to collect it from him. Do note that it was during office hour and I was in the midst of working. Again, no apologies given and the whole process was awful and unpleasant.

I have also replied to their email but again, no reply was given from them.

As a 5 star hotel, I don t think it actually worth my money staying there with such appalling service.

I will never return to this hotel nor will I recommend my friends and family to patronize this place!