Cassi Cantrell

Review of LA MAMOUNIA Leading Hotels of ...

Such a beautiful hotel but unfortunately the first...

Such a beautiful hotel but unfortunately the first impression set the tone for my trip. I arrived 4 hours early for my reservation and didn t mind that there was no rooms available, I expected that. I was actually excited to spend some time on the beautiful property. As I was walking into the pool area a man stopped me and asked my room number. I explained that I was waiting for my room to be ready. He then got pretty mean - I offered my passport and he snapped that he needed a room number. He told me to give him my name and he would call reception. I felt like I was in trouble and did something wrong. I went back and sat in the lobby for 3 hours until a room was ready at 3:00pm because I was too nervous to walk around - I thought I had possibly broken a cultural rule. Looking back, I totally understand that tourists probably walk in often without reservations and he was asking for the safety of the guests. He just could have been nice. I was a guest too and he could have treated me with respect. I got my room key and let the front know what room I was in so they could bring my luggage. No one offered to show me to my room. After getting confused I finally found it.. I couldn t turn on any of my lights - I didn t know that your room key powered the room. I had to ask the man who delivered my bag. By then I felt like I did not matter in this hotel. I ve stayed in many incredible hotels. I am not high maintenance. I never remember the details but I do remember the hotels where the staff were kind and made me feel welcome. This is the only place where I look back and feel like I had a negative experience.