I have been staying here once or twice a year sinc...

I have been staying here once or twice a year since they have openend and it has been great up until this stay. Check in time is at 400pm i rented a room for my daughter in her wedding night on a sunday i figured that it wouldnt be a problem to get early access to the an hour early to decorate. I showed up at 2pm to see if i could check in early and they said they would put a rush on the room and call me when it was ready. 345 and still no call so i had to check in and rush to get the room ready. They told me they would have keys at the desk ready for my daughter. My faughter shiwed up at 5 to get there keys and the desk gave them keys to some other radom room that had other guest in it. She then had to take all her luggage back down and get the right keys. Not only was an inconvinence but very unsafe knowing she was let in to a allready ocupied room. The pool area is usually very nice but for some reason it was very dirty there was cups and trash floating everywhere. The lazy river was so packed with drunk people and trash my child couldnt even have a good time. We payed a extra resort fee ti use this pool, but when entering they were not even checking if you were a guest at the hotel, hence this is probally why there were so many people in the pool. Needless to say we checked out early and did not even use the pool the second day do to these reasons. For a great resort i am very disapointed that they have let this pool area open to just any rift raft that wants to come and drink and destroy what was once a nice place to stay.