Patrick Messier

Review of Tech Depot

I own a Dell Xps 13 which I highly prize and use f...

I own a Dell Xps 13 which I highly prize and use for travel and photo editing. One morning, I noticed that the touchpad was slightly askew. I brought it to a computer repair shop in Penetanguishene and they told me that the battery had swelled. I inquired into the cost of replacement and they told me that they were not comfortable attempting to fix it as it would most likely take an indefinite period of time to find a compatible battery to replace the one in my Xps. So, they charged me 70.00 for their assessment and I was returned my defective laptop, which I did not wish to use, because of the swollen battery that may leak.
I phoned Tech Depot and explained the back story and they told me they would try their best to get my laptop back in tip top shape. I dropped it off, and that day was given an estimate of 240.00, which I agreed to, and gave them the go ahead. With the assumption that they would have my laptop for at least a couple of weeks in an attempt to find the compatible battery, I was pleasantly surprised, when two days later, I receive a call from them letting me know the laptop was ready for pick up. Not only was the repair completed promptly , the bill was reduced from 240.00 to 180.00. When gladfully paying, the manager gave me another 3 percent discount on the repair, and a 5 percent discount on a phone charger.
So, all in all, a pretty awesome service for a laptop that I had thought was a lost cause, and I am again able to use my laptop with confidence, instead of contemplating selling it for parts or as a defective unit.
I recommend Tech Depot and will use their business for any future issues that arise relating to laptop and phone repair.