Had great experiences with the dealer at the old l...

Had great experiences with the dealer at the old location. Service department was top notch! HOWEVER... new location, new vibe. After three days of trying to get an appointment for a recall issue on my Accord, I finally got an appointment only to be met with the rudest young lady at the service desk. I was told that even though I had an appointment, it would likely be a big wait because there were others in front of me. Isn't that what an appointment is for? Perhaps she was just upset over the phone call she was having when I entered, which was lengthy and very negative and sounded of a personal nature.
Good luck speaking to a person when you call or getting a response to the voice mail you will likely have to leave, because they aren't answering their phones in the service department. I called a total of 15 times in three days and left three messages with no response. I did submit an online request, and I was called back. I could not answer when they called, but was sent to voicemail when I tried to call back. Again.
To be fair, my car was ready in 45 minutes. I was asked to sign their paperwork, but had to ask for an explanation of the work that was performed. And it seemed like a great imposition for this young lady to have to explain anything further to me. We all have bad days. I get that. But this vehicle is what I transport my children in. It is what I depend on to get to work. I put faith in the Honda name and expect to be treated professionally by the staff.