Katina White

Review of The Wyndham Hotel Philadelphia...

We recently stayed at this hotel and booked throug...

We recently stayed at this hotel and booked through expedia. We arrived to our room Saturday afternoon and immediately noticed no refrigerator or microwave which was a big negative because we were traveling out of state and brought some items for us to keep in the room. Wss advised by front desk to use ice bucket to get ice to keep drinks cold. Went to get ice and ice machines only work o the 8th floor we were on the 3rd. The next morning wake up to use the restroom and toilet wont flush and is backed up. Called front desk and was told someone would be right up. After waiting an hour left due to plans. We arrived back to our room around 730 and the toilet still was clogged and full. Maintenance finally came up to fix the issue. We then took my son to the pool one of the reasons we booked was amenities of having a heated pool. Get ready go the whole way there and the pool is freezing cold and area was dirty. Reported this to the front desk and through my booking agency was told needed to wait for general manager. Well here we are Monday evening with no response from management and no discount provided from the hotel. This was a terrible experience and we dont plan on booking with this hotel in the future. I feel like $250 went down the drain because it was not and enjoyable stay. Basically used for sleeping and showering.