Jim Houser

Review of H & H Cheverlot

Unfortunately my experience at H&H wasn't nearly a...

Unfortunately my experience at H&H wasn't nearly as good as most. I am looking for a car to replace my daughters 2017 Hyundai Sonata. I like the Hyundai's for their warranty and no issues with couple we have owned. Maybe it's because I didn't change my clothes to something nicer, but I was greeted by Adam and that is where things went south. I'm in sales as well and know you should listen to someone and never make assumptions. Adam made that mistake. He was sarcastic with me in that I knew far more about the car I was looking at then he did. He literally knew nothing about his own inventory. He didn't know the pricing and told me one of the 2 cars was $1,250 more than what it was on the H&H website. I have been looking at these 2 cars online for 2 weeks and he said it was because his app hadn't updated, and followed that by more sarcasm towards me. I told them I wanted their best pricing and would be writing a check and had the title to my daughters car with me. I had just been to Woodhouse Hyundai and the sales rep there did exactly what I asked. He knew his product and came back with their best price. H&H on a vehicle that was listed for $1,500 less than the Woodhouse one came back at $875 more than the Woodhouse pricing. I told them of the car at Woodhouse and the manager said he would need to see if that one was still available. I told him I had just come from there and thanked him for his time. This is when Adam told me to "have a great day bro". My daughter asked me what was that guys deal and I could only say Adam is just a bad sales guy. Doesn't know anything about his products and made very poor assumptions based on how someone looked. If you are going to look at a used car - I guess you should dress up to be taken seriously at H&H.