If you have residents living in an apartment compl...

If you have residents living in an apartment complex 24/7, a maintenance staff should be available 24/7 at least for emergencies. Yet, we are going on Day 2 of 90+ degree temperatures INSIDE because of our broken A/C at The Collection at Overlook, an Internacional property. We had had no acknowledgement from staff of our multiple maintenance requests or attempted communication yesterday and today. We didn't sleep here last night and we won't be able to sleep here again tonight. Where can we send our bills??

We have not had an entirely unpleasant stay here. However, the office girls asked us to lie to cover for them switching days off before we even signed a lease, the gate has not been working in weeks, my husband's motorcycle was stolen this past Wednesday (likely helped by the fact that the gate hasn't worked in weeks), the fitness center is closed indefinitely, and sometimes they decide clean the pool. There is no enforcement of community rules and we have had parties at the pool (which we live across from) going until 2am. Things haven't been unlivable until our AC broke this weekend...actually, it broke last week, and they did a temporary fix, so now we're sweating through our clothes again.

I believe property management and professionalism trickles down from and is a reflection of upper management. We are so disappointed in our experience.