I can t stress enough how mismanaged this place is...

I can t stress enough how mismanaged this place is. Horrible customer service, and the staff at Polar express is extremely rude. The slopes don t even run in warm weather and they all know it, but they will gladly take your money with a smile.
When you ask for your refund, they simply point to a sign that says no refunds. I know because my family and I went 1/4 the way down and had to walk the rest of the way. After only one trip like this we asked for a full refund. They rudely refused and said they have been telling everyone all night that the slopes are slow. LIES LIES LIES!!!! Even several other Facebook reviews are saying the same thing.
You d think someone from management would be reading all these reviews and try to change their process. Nope!!! Those college aged kids that run that place don t have a clue how to make customers happy.
No problem... I ve taken my complaint to the Better Business Bureau. I feel many other patrons should do the same thing.